Core Components

The Family Promise program changes lives every day. While no day is typical, there are several core components which, together, make a family’s stay comfortable and safe, and serve as the stepping stone to sustainable independence, housing, and a brighter future.



A family’s first contact with Family Promise is the Day Center, the hub of every Affiliate. Families meet one-on-one with a case manager who develops an individualized plan
to address the factors that led to their homelessness and build the skills needed to find and maintain housing. Families are also linked to social services, employment possibilities, education and job skills training, health care, day care,
and educational services for children.


Every evening, a Family Promise van takes the family to a host congregation where they join other guest families. Warmly greeted by volunteers, they are shown to a sleeping area complete with the comforts of home – beds, comforters, and towels to brighten the room.

Guests and volunteers sit down together to share a home-cooked meal, conversation, friendship, and fellowship. Volunteers help with homework, provide tutoring, and play games with and read to the children. Two volunteers serve as overnight hosts and, each morning, prepare and serve breakfast. Guests make bag lunches for their families. Each congregation hosts families for one week at a time.


Volunteers are the heart of each Family Promise Affiliate. They help families move into their new homes. They provide trucks, donated furniture and household items, and muscle on moving day and help clean and paint. Volunteers also help guests find housing and jobs, and help prepare for job interviews. Some even offer complimentary legal, accounting, medical, and dental services to guests. Often, the relationship between a volunteer and a family continues after the family graduates.


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